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Shipping & Policies


We aim to ship orders same day whenever possible. You will get an email with a tracking number when your order ships, so that you know to look for it.
 

We ship in the most simple, inexpensive way: using USPS First Class or Priority Flat rate envelopes and boxes, depending on order size. We will always refund shipping if we can fit it in a smaller package. 

Shipping rates as of March 20, 2020.

Order Size Shipping
Up to $19.00 $3.80
$19.01-$49.99 $8.40
$50.00-$99.99 $15.05
$100.00 and up $19.50


In-store pickup is available, all you have to do is choose the "pick up in store" option under shipping when checking out.


If you'd like a certain fabric cut into a fat quarter and you can't seem to find it on our website just order a 1/4 yard of that fabric and write a note to us in the "Notes" section of that product when you order. We will do our best to fulfill your wants. In the case that there truly is only a 1/4 yard of fabric we will contact you before shipping to make sure you'd like that cut. 

Returns and exchanges for eligible products are available within 30 days of original purchase. All sales are final on preorders, clearance items, sewing & knitting needles, patterns, service orders, or classes not canceled with 24 notice.  Washed or cut fabric, opened kits, or wound yarn are not eligible for returns or exchanges.

PREORDER POLICY

Thread Lab will offer preorders on various upcoming collections. You can find these collections under our Coming Soon category. Placing a preorder means you are reserving fabric by paying for a listing up-front, before Thread Lab receives this fabric. Since Thread Lab does not have the fabric in hand at the time of the preorder, we fill all preorders immediately upon receiving preorder fabrics. The estimated date of arrival is clearly noted in each preorder listing. A manufacturer may experience delays or mis-shipments, and these situations are outside of our control. If for any reason there is an issue with your preorder (delays, missing piece, etc), we will contact you immediately to make you aware of the situation and find a reasonable solution. All preorder sales are final. Preorder sales cannot be canceled, altered, traded or combined with other orders. Please do not order IN STOCK items with your preorder; please place multiple orders if other items are needed ASAP.

Contact Us
301 Main St. E Suite A Menomonie, WI 54751
(715) 578-9050

Wed, Fri, Saturday: 10a - 3p
Thursday: 12p - 5p
Sunday, Monday, & Tuesday: *Closed